Bg89 Terms & Conditions — Your Rights & Responsibilities

By accessing and using the bg89 website and platform, you acknowledge that you have read and fully agree to the Terms & Conditions set out below. These terms form a legally binding agreement between you and bg89. Accessing the site, creating an account, or using any of our services constitutes your acceptance of all terms within this agreement.

Bg89 reserves the right to update these Terms and Conditions at any time. The version published on the website following any changes will be considered the current and binding version. It is your responsibility to review this page regularly.

These terms and conditions apply to all users accessing the bg89 platform on any device or medium — whether via web browser, mobile, or any other method.

To open an account with bg89, you must meet the following requirements:

• You must be at least 18 years old. A national ID card or passport may be required to verify your age.
• All information provided during registration must be truthful, accurate, and complete. Providing false information will result in account suspension.
• Only one account per person is allowed. If the same individual creates multiple accounts, all of them will be suspended.
• You are responsible for keeping your account login credentials confidential. Sharing your account with anyone else is not permitted.
• Refusing to submit the required documents during the KYC process may result in your withdrawal being placed on hold.

Bg89 reserves the right to decline any account registration at any time without providing a reason. Withdrawal access may be restricted until the account verification process is complete.

The following Terms & Conditions apply strictly to all financial transactions on bg89:

• All deposits and withdrawals must be made through a payment method (Mobile Pay, Nagad, Rocket, or bank account) registered in your own name.
• Using third-party payment methods is strictly prohibited. If detected, funds may be forfeited.
• Minimum deposit and withdrawal limits vary by payment method and are specified on the payments page.
• Withdrawals are typically processed within 24 hours. If verification is required, it may take up to 3–5 business days.
• Withdrawals cannot be made directly from bonus balance — withdrawal is only possible after the wagering requirements have been met.
• To prevent money laundering, bg89 is obligated to report any suspicious transactions to the relevant authorities.

No transaction fees are charged on deposits. However, your payment provider may apply their own charges, for which bg89 is not responsible. For withdrawals above a certain amount, verification documents may be required in some cases.

The following Terms & Conditions apply to all bg89 bonuses and promotional offers. Please read the relevant terms carefully before claiming any bonus:

• Each bonus has a specific wagering requirement. Winnings from a bonus cannot be withdrawn until that requirement has been met.
• The welcome bonus is a one-time offer for new members only. Anyone who opens a new account to claim this bonus while already having an existing account will have both accounts suspended.
• Free spin bonuses are generally applicable to specific games and must be used within a specified time period.
• If bonus arbitrage or bonus abuse is detected, the relevant bonus and any associated winnings will be voided immediately.
• Bg89 reserves the right to modify or withdraw any bonus offer at any time.
• Attempting to claim multiple bonuses from the same device, IP address, or payment method is prohibited.

The expiry, usage, and redemption conditions for points earned in bg89's loyalty points program are defined separately and can be found in full on the Loyalty Program page.

Bg89 believes gaming is a form of entertainment — it should never become a burden. Responsible gaming is a core principle of our terms and conditions. The following tools are available to all users:

• Deposit Limit: Set your own daily, weekly, or monthly deposit cap.
• Self-Exclusion: Temporarily close your account for a set period — from 7 days up to 5 years.
• Cooling-Off Period: Temporarily suspend your account for anywhere between 24 hours and 30 days when you need a break.
• Loss Limit: Set a limit on how much you are willing to lose within a given period.
• Reality Check: Enable regular break reminders while you play.

Bg89 enforces strict age verification to ensure no one under 18 can access the platform. If you or someone you know may be developing a gambling problem, please seek professional help and contact Responsible Gaming Visit the page.

The following activities are strictly prohibited on the bg89 platform and constitute a direct violation of these Terms & Conditions:

• Any attempt to win through fraud, deception, or dishonest means.
• Using bots, automated software, or artificial intelligence to play games.
• Attempting to hack, crack, or exploit vulnerabilities in the platform's systems.
• Threatening, harassing, or engaging in inappropriate behavior toward other players.
• Attempting to launder money or legitimize illegal funds through the bg89 platform.
• Abusing bg89's bonus system or repeatedly attempting to claim the same bonus.
• Using bg89's brand, logo, or content without authorization.

All content on the bg89 platform — including logos, designs, graphics, text, software, game interfaces, and other elements — is protected under the intellectual property rights of bg89 or its respective licensors.

• Copying, reproducing, or distributing content from bg89 is strictly prohibited.
• Written permission is required to use bg89's trademarks or logo.
• Content provided by game providers is protected under their own intellectual property policies.

The bg89 site may be used for personal and non-commercial purposes. Prior written permission is required for any commercial use.

Bg89 always strives to deliver the highest quality service. However, bg89's liability is limited in the following circumstances:

• When a game is interrupted due to loss of internet connection or a technical fault.
• Failure or delays caused by third-party payment providers.
• If account credentials are compromised due to the user's own negligence.
• If service is disrupted due to circumstances beyond our control (force majeure), such as natural disasters, cyberattacks, or government directives.

If a technical error results in an incorrect win or payout being displayed, bg89 reserves the right to correct the error. Under these Terms & Conditions, the maximum compensation is limited to the original deposit amount.

Bg89 reserves the right to temporarily suspend or permanently close any account for the following reasons:

• Violating any provision of these Terms & Conditions.
• Registering with false or incomplete information.
• Creating or managing multiple accounts.
• Failing age verification or being found to be underage.
• Involvement in fraud, hacking, or money laundering.
• Extended periods of inactivity (generally more than 12 months).

Prior to account closure, you may be given the opportunity to withdraw any valid balance. However, bg89 reserves the right to forfeit funds in cases of terms and conditions violations. Users may also request account closure at any time by contacting the support team.

Bg89 reserves the right to modify these terms and conditions, in whole or in part, at any time. In the event of any changes:

• Any changes to the terms will take effect from the date they are published on the website.
• For significant changes, you may be notified via your registered email or in-app notification.
• Continued use of the site after any changes constitutes acceptance of the updated terms.
• If you do not agree to the updated terms, please contact the support team to request account closure.

The following process applies to the resolution of any dispute between bg89 and a user:

• Step 1: Report the issue directly to our customer support team. Most problems are resolved within 24–48 hours.
• Step 2: If you are not satisfied with the support team's resolution, you may file a formal complaint.
• Step 3: If a formal complaint does not result in a resolution, the matter may be settled through mediation or independent arbitration.

These Terms & Conditions are governed by applicable law. In any dispute regarding game outcomes, bg89's server logs shall serve as the definitive evidence.

If you have any questions or comments regarding these Terms & Conditions, please get in touch with us:

• Email: [email protected] — responses are typically sent within 24 hours.
• Live Chat: Chat with us in Bengali directly from any page on the site — available 24/7.

Our support team provides full service in Bengali. Don't hesitate to reach out for clarification on the Terms & Conditions or anything else.